There’s nothing better than finding a leak and leaving a customer with peace of mind. Hearing it back in their own words comes close. We just received a brand-new 5-star Google review from Liliana Pribadi after tracking down a leak in her pool, and we’re proud to share it.
“Stephen is very through with the process and helping us to detect the pool leaking due to broken pipe. Hope the problem will fix soon.”
The Problem: A Pool That Kept Losing Water
When a pool drops faster than evaporation can explain, most homeowners start guessing: the liner, the skimmer, maybe a crack somewhere. Guessing gets expensive fast. Patching the wrong spot, draining the pool, or tearing up decking you didn’t need to touch all cost money.
That’s where Liliana was when she called us. Instead of guessing, we followed the same step-by-step process we use on every pool:
- Isolate each part of the system: the shell, plumbing lines, skimmer, light niche, and equipment pad.
- Test with the right tools: electronic listening, pressure testing, and dye testing to narrow down the source.
- Pinpoint the exact cause so the repair is targeted, not guesswork. For Liliana, it was a broken pipe.
- Walk the homeowner through the findings in plain language, with a written report they can act on.
As Liliana put it, a thorough process is what helped her family track the leak down to a broken pipe. Now that the cause is known, the fix can be targeted, with no guesswork and no unnecessary demolition. That’s exactly what we aim for on every job.
What We Said Back
“I’m so grateful for your review. And it’s always great working with amazing people. Ty.”
Why Reviews Like This Matter to Us
Lone Star Leak Locators is a local, family-owned business based in Allen. Every review comes from a real neighbor who trusted us with their home or pool. When a customer takes the time to say we were thorough and helped them get to the bottom of a problem, it means a lot to our whole team.
Thank you, Liliana, for trusting us with your pool and for taking the time to share your experience!
Is Your Pool Losing Water?
If your pool, water bill, or slab is showing signs of a leak, we can find it before anyone starts cutting or draining. We serve Allen, Plano, Richardson, McKinney, Frisco, Garland, Dallas, and all of North Dallas, and same-day service is often available. Learn more about our pool leak detection.
TX Master Plumber / RMP License #45825