Suspect an active gas leak? Leave the area immediately. From a safe distance, call 911 and your gas utility. Atmos Energy's emergency number is 866-322-8667. Do not stay inside to investigate or use electrical switches near the suspected leak. See Atmos Energy's leak guidance.
Once emergency personnel or the utility have addressed the immediate situation, an Allen homeowner may still face a practical problem: the gas is off, several appliances are unavailable, and the next steps are unclear.
Repairing customer-side piping, completing applicable inspections, and restoring utility service are related stages. They should be coordinated, but they are not interchangeable.
Keep the utility's notice
Save the notice, reference number, and instructions provided when service was shut off. Give a copy to the repair contractor. Identify the property address clearly and provide a reliable callback number.
Describe what you were told without expanding it into a diagnosis. “The utility shut off service following a leak concern” does not establish which fitting or pipe section needs replacement. The contractor still needs to assess the customer-side system within the authorized scope.
Do not remove a utility lock, operate locked equipment, or attempt to restore service yourself.
Get a clear repair scope
Before work proceeds, ask which condition the contractor proposes to correct, how it was identified, and what testing is included. The estimate should separate locating, repair, materials, permitting when applicable, and any excluded finish work.
If more than one issue is found, request an updated scope. Documenting the changes makes it easier to understand the final invoice and the work performed. It also gives the next person involved a clearer record than a verbal statement that the line was “fixed.”
Coordinate inspection and utility steps
Atmos Energy's published restoration process calls for qualified repairs, completion of applicable local permit or inspection requirements, and an appointment with the utility to reconnect service. Its listed business-hours reconnection number is 888-286-6700. See the official restoration instructions.
The requirements for your property and scope must be confirmed with the relevant city and utility. Do not assume an inspection request is the same as a passed inspection, or that a completed repair means a reconnection appointment has already been booked.
Use a short handoff checklist
Keep the repair invoice, test documentation, permit number if applicable, inspection result, and utility appointment information together. Assign one person to track the next unresolved step. Ask whether access to appliances is required and follow the utility's instructions for the appointment.
Frequently asked questions
Can my plumber automatically turn the gas back on? Do not assume so. Follow the utility's restoration process and any applicable inspection requirements.
Does a repair invoice prove an inspection passed? No. Request the actual inspection outcome when an inspection is required.
Can I relight appliances while waiting? Do not attempt restoration or relighting before the utility authorizes service and the required safety steps are complete.
What if I smell gas again? Leave immediately and call 911 and the utility from a safe distance.
Should I book a normal appointment during an active leak? Emergency reporting comes first. Arrange repair work after the immediate hazard has been addressed.
Arrange customer-side leak diagnosis
For non-emergency scheduling after the site has been made safe, call Lone Star Leak Locators at 972-333-5448. Have the utility notice ready and ask for a written scope covering the required diagnostic and repair coordination work.
Schedule a leak detection visit
Receive written findings and a Certified Master Plumber Report from Lone Star Leak Locators. Call to discuss the scope for your property.